Refund policy

Returns & Refunds

We hope every Memesis candle finds its way to you exactly as intended. However, if something isn’t quite right, we’re here to help.

Changed Your Mind?

If you purchase from us online, you have the right to change your mind.

Please contact us within 14 days of receiving your order to let us know that you would like to return it. You then have a further 14 days to send the item back to us.

For change-of-mind returns, we ask that candles are returned carefully packaged and, wherever possible, in their original packaging.

Please do not burn or otherwise use a candle that you intend to return. If an item has been handled or used beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect any resulting loss in value.

Unless the item is faulty, damaged or incorrect, you will be responsible for the cost of returning it to us. We recommend using a tracked postal service, as returned items remain your responsibility until they reach us.

Once your return has been received, we will process your refund to your original payment method. Where required, your refund will also include the cost of our standard delivery option. Additional charges for upgraded or express delivery are not refundable beyond the cost of standard delivery.

Damaged or Faulty Orders

Every Memesis candle is prepared and packed with care, but we understand that occasionally something can go wrong in transit.

If your candle arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible at hello@memesiscandles.com, quoting your order number.

Please include photographs of the item and its packaging. This helps us understand what has happened and resolve the issue quickly.

Depending on the circumstances, we will arrange an appropriate replacement, refund or other remedy. Where goods are being returned because they are faulty, damaged or incorrect, Memesis will cover reasonable return costs.

Your statutory rights are not affected by this policy.

Refunds

Once we have received your return, or where appropriate received evidence that it has been sent back, we will process any refund due within the applicable timeframe.

Refunds will be made to the original payment method used when placing your order. Please be aware that your bank or payment provider may require additional processing time before the funds appear in your account.

Exchanges

If you would prefer another candle, please contact us and we will do our best to help.

Where an item is not faulty, exchanges are subject to stock availability and the customer will normally be responsible for return postage and the cost of sending the replacement item.

For faulty or incorrect goods, this does not affect your statutory rights.

Returning Your Order

Before returning anything, please contact:

Email: hello@memesiscandles.com

Order number: Please include this in your message.

We will provide the appropriate return details and instructions.

Please package candles securely before returning them. We cannot accept responsibility for damage caused by inadequate return packaging.

A Final Note

Scent is deeply personal. While we hope every Memesis scent becomes part of a memory worth keeping, individual fragrance preference alone does not make a product faulty.

Your legal right to change your mind when purchasing online remains unaffected.

Memesis

Candles Shaped by Memories